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HELP & FAQ

Do you engrave items not purchased directly from your website?

Generally, yes, we can engrave on items purchased from other sources, however not all materials engrave well. Engraving quality will vary based upon the substrate. Please contact us via email for a custom quote. Engraving services are quoted on a per-project basis.  

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How large can you engrave?

Engraving / Working area 51.2” x 35.4” x 9.1”

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What type of laser do you use?

Thunder Laser, Nova 51/130 Watt 

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What type of materials can you engrave?

Wood, Leather, Acrylic, Glass, Plastic, Coated Metal

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Q: What type of design files do you accept?

AI, SVG, DXF, PDF, HPGL, PLT, and RD for vector formats.

PNG, JPEG, BMP, TIFF, TGA, and GIF for image formats.

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I have a random product idea, can you help me create it?

Yes. We are here to materialize your idea. Email us at info@agapeengravingco.com to collaborate.

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Do you offer any other products than the ones listed on your website?

Yes, we sell a large number of personalized products; we are unable to showcase everything here. Please call us at (661) 480 - 6276 to learn more about product availability. Our team is here to locate the exact product you are looking for.

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Do you offer non-profit discounts?

Yes, we offer all registered 501c3 organizations 20% off. Email us to receive more information.

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Can you engrave handwriting and photos?

Yes. Please email us an image (AI or SVG file) of the desired handwriting or photo. Custom engraving services are quoted on a per-project basis.

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How fast do your products ship?

We complete and ship all orders within three to five business days of payment confirmation. AEC ships most everything via USPS Priority Mail. Orders are usually received by our customers in seven to ten days from payment confirmation. We are able to expedite the shipping process for an additional fee.

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